The AI-powered IT department
Your IT department, run by AI. Backed by humans.
Resolv picks up every staff IT request the moment it arrives. What the front-line agent can’t fix climbs to specialist AI agents — and, when it truly needs one, to a human engineer.
Request arrives
Teams · email · web chat
Front-line agent resolves
password resets · accounts · licences
Specialists take the edge cases
identity · devices · access
Humans approve in one click
full context, zero digging
Resolved
every action logged
Live in days · No new helpdesk to buy · Every action audited
How it works
Requests don’t queue. They climb.
Most support tools stop at one bot and a deflection metric. Resolv is structured like a real IT department: three tiers, each with more context and capability than the last — so every request keeps moving until it is actually resolved.
Front-line agent
Picks up instantly, any hour. Resolves the routine majority straight from your runbooks, policies and environment.
Specialist agents
Identity, devices, email, access — narrow experts that take over the moment the front line hits its edge.
Human engineer
The hardest cases land with a person — carrying the full transcript, everything already tried, and a recommended fix.
Onboarding & offboarding
Day one, done. Last day, clean.
The most repetitive IT work in a growing company, handled end to end. Starters walk in with accounts, licences and hardware ready. Leavers are revoked the hour they walk out.
- Accounts live before day one
- Licences assigned — reclaimed on exit
- Hardware tracked from order to return
- Access revoked on time, every time
Onboarding — Priya Sharma
starts Monday · run by Resolv
Why teams trust it
Built to be trusted with the keys
An AI that touches accounts, licences and access has to earn it. Resolv is designed around three guarantees.
Grounded in your environment
Answers come from your runbooks, your policies, your past fixes — never the open internet. When Resolv doesn’t know, it says so and escalates instead of guessing.
Answers where your team asks
Microsoft Teams, email and web chat — in Arabic or English. No new portal to force on anyone.
Every action audited
A permanent record of what the AI did and why — attributed, timestamped, reviewable.
Approvals stay human
Sensitive changes wait for one-click sign-off. You decide what needs a person.
Who it serves
One platform. Three editions.
The same AI core and the same suite — packaged for how much control, compliance and infrastructure you need.
Your whole IT department, managed
For companies without a big IT team: Resolv is the help desk, the engineer and the paperwork.
- Live in days — we onboard your knowledge for you
- Arabic and English support on the channels staff already use
- Onboarding and offboarding run end to end
- Simple monthly pricing, no infrastructure to own
Getting started
Live in days, not quarters
Connect your knowledge
Upload runbooks and policies. Resolv builds a private knowledge base scoped to your company alone.
Open the channels
Teams, email and web chat — branded as yours, live from day one.
Keep the exceptions
Your team only sees what truly needs a person — with full context and a recommended fix.
Works with your stack
Plugged into everything you already run
Live connectors today — and the full UAE enterprise stack on the roadmap. The integration library grows every quarter.
Identity & access
ITSM & productivity
Channels & communication
Devices & RMM
Business systems
Developer
Questions
What IT leads ask us
How fast can we go live?
Days, not months. Connect your runbooks and policies, open the channels, and the front-line agent starts answering. Most of the setup is Resolv reading what you already have.
What happens when the AI doesn’t know?
It says so and escalates — to a specialist agent, then to a human. Resolv never guesses in your environment, and every answer cites the source it came from.
Do we have to replace our current tools?
No. Resolv connects to Microsoft 365, Jira and Zoho, and answers on the channels your staff already use. There is no new helpdesk to buy and nothing to migrate.
Who can see our data?
Only your company. Every tenant is fully isolated, your knowledge base is private to you, and every action taken in your environment is written to your audit trail.
What does it cost?
Straightforward monthly plans, sized to your company. See the pricing page for the full breakdown.
See Resolv run your IT
A 30-minute walkthrough on your real scenarios. No commitment, nothing to install.
Live in days · Nothing to install · Every action audited